At US Sharp Edge, we cater to tactical professionals, knife collectors, and outdoor enthusiasts who demand precision tools. Whether you’re a survivalist needing a reliable fixed blade or a collector seeking premium butterfly knives, our FAQ covers everything from our operator-grade packaging to international shipping protocols.

Product Questions

What types of knives do you specialize in?
We curate high-performance blades including:
  • Tactical/EDC: 5.11 Tactical folding, Benchmade Griptilian
  • Automatic/Assisted: Benchmade Auto, Boker Kalashnikov
  • Balisongs: BRS replicants, BBBarfly trainers
  • Fixed Blades: Bark River, Buck 119 Special
Are your butterfly knives suitable for beginners?
Absolutely. Our BBBARFLY trainers and Boker Plus balisongs are perfect for learning fundamentals. All balisong shipments receive extra pivot lubrication checks before dispatch.
How do you protect knives during shipping?
We use:
  • Reinforced boxes with anti-tamper seals
  • Custom foam inserts for fixed blades
  • Double-boxing for premium knives ($200+)
  • VCI rust-prevention paper for humid climates

Shipping & Delivery

What are my shipping options?
Standard Tactical Shipping ($12.95):
  • DHL/FedEx
  • 10-15 day delivery
  • Recommended for EDC knives
Free Global Expedition (Orders >$50):
  • EMS delivery
  • 15-25 day delivery
  • Ideal for collectors
Do you ship worldwide?
We ship to 85+ countries with exceptions for certain Asian regions and remote territories. Contact our logistics team for specific country inquiries.
When will my order ship?
  • Orders placed before 2PM CST ship same-day for in-stock items
  • Benchmade autos and Boker assisted models receive priority processing
  • Typical processing: 1-2 business days

Payments & Pricing

What payment methods do you accept?
  • Visa
  • MasterCard
  • JCB
  • PayPal
Will my credit card statement show knife purchases?
No. All transactions appear as “USSE Tools” for discretion.

Returns & Warranty

What’s your return policy?
  • 15-day return window from delivery date
  • Items must be unused with original packaging
  • Automatic knives require safety verification before return
  • Contact [email protected] for RMA
My knife arrived with an issue – what now?
Contact us immediately with photos of:
  1. The packaging
  2. The issue (blade play, mechanism fault, etc.)
  3. All included paperwork
We typically resolve quality issues within 3 business days.

Legal & Compliance

Are automatic knives legal in my area?
While we ship globally (with exceptions), buyers are responsible for understanding local laws regarding:
  • Blade length restrictions
  • Assisted/auto opening mechanisms
  • Balisong regulations
Our discreet packaging helps with customs clearance, but we cannot guarantee import approval.
Why was my order canceled?
Common reasons include:
  • Shipping restrictions to your location
  • Payment verification issues
  • Inventory discrepancies (rare for in-stock items)
You’ll always receive an email explanation within 24 hours of cancellation.

Still have questions? Our blade logistics team operates on Central Time (CST) and typically responds within 4 hours during business days. Reach us at [email protected] or call our Austin HQ at +1 (512) XXX-XXXX.