At US Sharp Edge, we stand behind every tactical blade and collector’s piece we sell. Our Returns & Exchanges Policy is designed with the same precision as our products – straightforward, reliable, and built for professionals.

1. Eligibility for Returns/Exchanges

You may initiate a return or exchange within 15 days of receiving your order, provided that:

  • The item is in original, unused condition with all packaging
  • All security tags and authenticity certificates remain intact
  • The product wasn’t purchased as part of a clearance sale (marked “Final Sale”)

Important Notice:

For safety and compliance reasons, the following products cannot be returned:

  • All Automatic Knives (once the firing mechanism has been activated)
  • Benchmade (Auto) and Boker (Auto) series knives
  • Any blade with modified edges or handles
  • Products requiring age/ID verification at purchase

2. Step-by-Step Return Process

Step 1: Initiate Your Request

Email our Blade Logistics Team at [email protected] with:

  • Subject line: “Return Request – [Your Order #]”
  • Photos of the item showing its condition
  • Reason for return (for quality control purposes)

Step 2: Receive Authorization

Within 48 hours (excluding weekends), you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Secure shipping instructions
  • Customs documentation if returning internationally

Step 3: Ship Your Return

Package the item securely using the original packaging. Include:

  • The RMA number clearly visible on the exterior
  • Completed return form (will be emailed to you)
  • All original accessories and paperwork

Note: We recommend using tracked shipping with insurance. US Sharp Edge is not responsible for lost return shipments.

3. Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card/PayPal)
  • Processing Time: 3-5 business days after inspection
  • Refund Posting: Allow 5-10 business days depending on your financial institution

Original shipping costs are non-refundable except in cases of our error.

4. Exchange Process

For exchanges of equal or greater value:

  1. Follow the standard return process above
  2. Specify your desired replacement item in your initial email
  3. We’ll ship the new item once the return is received (additional charges may apply for upgrades)

5. Return Request Template

Use this template to ensure swift processing:

Subject: Return Request – [Your Order #] Dear US Sharp Edge Team, I would like to request a return/exchange for the following item: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert: Defect/Incorrect Item/Other] Attached are photos showing: 1. The product in its current condition 2. Original packaging and tags 3. Any relevant defect details Please provide RMA instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

6. International Returns

Customers outside the U.S. should note:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional duties
  • Allow 3-4 weeks for the entire international return process

Contact Our Tactical Support Team

For urgent matters regarding returns of tactical equipment:

Email: [email protected]
Phone: +1 (512) XXX-XXXX
Hours: 0800-1700 CST (Mon-Fri)

US Sharp Edge reserves the right to refuse returns that don’t meet our policy requirements. All decisions are final.